Privacy policy
Last updated: April 20, 2026
Sport Grotto operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.
We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
- Contact details including your name, address, billing address, shipping address, phone number, and email address.
- Financial information including payment details, transaction details, and payment confirmations.
- Account information including your username, password, preferences and settings.
- Transaction information including items you view, add to cart, wishlist, purchase, return, exchange, or cancel.
- Communications including any information you provide when contacting us.
- Device information including your IP address, browser, and device identifiers.
- Usage information including how you interact with and navigate the Services.
Personal Information Sources
We may collect personal information from:
- Directly from you when you create an account, make a purchase, or contact us.
- Automatically through cookies and similar technologies when you use our website.
- Service providers who assist us in operating the Services.
- Partners or third parties where permitted by law.
How We Use Your Personal Information
We may use your personal information to:
- Provide and improve the Services (process orders, manage accounts, personalize your experience, handle returns and shipping).
- Marketing and advertising (send promotions, show relevant ads based on your activity).
- Security and fraud prevention (protect accounts, detect suspicious activity).
- Communicate with you (customer support, updates, service messages).
- Legal reasons (comply with laws, enforce policies, respond to legal requests).
How We Disclose Personal Information
We may disclose your personal information:
- To vendors and service providers who help operate our business (e.g. payment processing, shipping, analytics, customer support).
- To marketing and advertising partners to provide relevant promotions.
- When you direct or consent to sharing (e.g. shipping carriers, social integrations).
- With affiliates or within our business group.
- In connection with business transactions (e.g. merger, sale, or bankruptcy).
- To comply with legal obligations or protect our rights and users.
Third Party Websites and Links
Our Services may include links to third-party websites. We are not responsible for their privacy practices or content. We recommend reviewing their policies before providing any personal information.
Children's Data
The Services are not intended for children. We do not knowingly collect personal information from individuals under the age of majority in their jurisdiction. If a child has provided us with personal information, a parent or guardian may contact us to request deletion.
Security and Retention
We take reasonable steps to protect your information, but no system is completely secure. We retain personal information only as long as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce agreements.
Your Rights and Choices
Depending on your location, you may have rights such as:
- Access your personal information
- Request deletion
- Correct inaccurate data
- Request data portability
- Opt out of targeted advertising
You can also unsubscribe from marketing emails at any time.
We may need to verify your identity before processing requests.
Complaints
If you have concerns about how we handle your data, contact us using the details below. You may also have the right to file a complaint with your local data protection authority.
International Transfers
Your information may be transferred, stored, and processed outside your country. Where required, we use appropriate safeguards to protect your data.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last updated" date.
Contact
If you have questions about this Privacy Policy or your personal information, contact us at: